Cashing out
How cash-out works, including the minimum, the Baars to keep, the payout rate, identity checks, timing and your payout statement.
Cashing out
Only Baars you have earned can be withdrawn as money. Purchased Baars cannot be withdrawn.
At a glance
- What it pays: the standard rate is US$0.02 per earned Baar, half of a Baar's 4-cent face value.
- Minimum: a payout of at least US$20 (1,000 earned Baars at the standard rate), and you keep at least 100 earned Baars in your account.
- Where it goes: Mobile Money in the Democratic Republic of the Congo, sent by hand after a review.
- First time: you may be asked to verify your identity.
- How: Baar → Cash out in your wallet; the steps are below.
What “Baars on hold” means
Baars on hold are reserved for a withdrawal you requested. When the request is created, that amount moves out of your available earned balance and into the held balance. You cannot spend those Baars or use them for another withdrawal while they are held. They are already excluded from your spendable balance — do not subtract them again.
For example, if you have 15,000 earned Baars and request 10,000, you have 5,000 earned Baars available and 10,000 on hold. Any purchased Baars remain separate. This example explains the balance movement; your request must still meet the current minimum and reserve shown in the wallet.
- Waiting or approved: the Baars stay reserved. Approval does not mean the money has been sent.
- Paid: the held Baars are used for the completed payout and do not return to your balance.
- Cancelled or rejected: the held Baars return to your available earned balance.
You can cancel a request only while it is waiting for review. Once approved, it can no longer be cancelled from your wallet.
What it pays and the minimum
The minimum payout is currently US$20, and you must keep at least 100 earned Baars in your account after a request. Both are set by Tubaar and can change; the wallet applies the current values. Your available earned balance must cover the requested amount plus the Baars to keep: to make a first request you need at least the minimum plus that amount. Purchased Baars do not count towards this requirement.
The minimum to keep is different from Baars on hold: it stays in your available earned balance. Held Baars are the amount already reserved for an open withdrawal.
The rate. Each earned Baar currently pays US$0.02, half of its 4-cent face value, so 1,000 earned Baars pay US$20. Tubaar can agree a different rate with an individual creator. The wallet doesn't show the rate: you enter the USD amount you want, and the review screen shows the earned Baars it uses. The rate that applied is recorded on the request and printed on your payout statement, so later rate changes do not reprice it. Review the USD payout, destination and remaining balance before confirming. The wallet also enforces the current limit on open requests; waiting and approved requests both count.
Where it is available
Payouts currently go only to Mobile Money in the Democratic Republic of the Congo. They are reviewed and sent by hand by the Tubaar team, so a payout is not instant. Bank payouts are not offered yet. Availability also depends on whether withdrawals are enabled on your platform. Use the options shown in your wallet. Eligibility is checked against your saved payout destination, not just your profile country.
You can prepare a payout account before withdrawals are available in your country, even if your earned balance is zero. Open Settings → Business → Payout details, search for your country, then save the details for an offered method. Mobile-money networks appear only when configured for that country; bank details can be saved in advance. Saving details does not verify the account or enable a withdrawal. The wallet shows availability separately, and additional details may be needed when a method becomes available.
Verifying your identity
You may be asked to verify your identity before your first cash-out. Sending money is regulated, so when this is required the wallet asks for an official identity document and a photo of you holding it, and a member of the Tubaar team reviews them. The name on your payout account must match your verified name: payouts are only made to an account in your own name.
If your check is refused, the wallet tells you what to correct so you can send it again. A check also needs renewing when your document expires.
Making a request
- Open Baar → Cash out in your wallet. The Cash out option appears once you have earned Baars. At zero earned Baars it is hidden; any existing withdrawal requests remain accessible through your withdrawal history.
- Enter the USD amount you want to receive, then continue. Max uses the highest payout available after leaving the required minimum in your earned balance.
- Choose or prepare your payout destination and review the current Payout Terms if prompted. Returning from account setup or the terms keeps your amount. You must explicitly accept the terms before submitting a request.
- On the review screen, check the USD payout, destination, earned Baars being converted and balance that will remain. Select Request payout to submit.
- Follow the request status and keep its reference. Creating a request reserves the Baars; it does not mean the payout has already been sent.
The USD amount shown is the payout amount recorded for your request. If the destination pays in another currency, the receiving bank or payment service applies its exchange rate, so the amount received in local currency can vary. Some cent amounts cannot be matched to whole Baars. If the screen asks you to adjust an amount, choose another amount or use Max; your requested payout is not silently rounded.
Following your request
Your withdrawal history shows whether a request is waiting, approved, paid, rejected or cancelled. It remains available even if your remaining earned balance is below the minimum for another request. You are notified when a request is received, approved, paid or rejected; a rejection says why.
How long it takes. Every request is reviewed by a person before any money moves. We aim to complete the review within a few business days. Once paid, the transfer takes as long as the receiving Mobile Money operator or bank takes, which is outside our control.
Your reference. Each request has a reference starting with TX- (for example TX-A7B8C9D0), shown in your history. Quote it to support for any question about that request. Once a request is paid, the history also shows the transfer reference used for the payment.
Your payout statement. Every paid request has a payout statement (PDF) you can download from your withdrawal history: select Download statement on the paid request. It shows the reference, the dates, the Baars converted, the rate, the amount paid in USD, the destination (partly hidden), the company that paid you and the transfer reference. Keep it for your records and for tax purposes.
If submission shows an error or the connection drops, check your history and balance before trying again: the request may already have been created. Keep the request reference if you need help.